Course Information

Introduction

Negotiation Skills equips professionals with practical techniques to prepare for, conduct, and conclude successful negotiations in a wide range of business environments. Effective negotiation is built on careful preparation, clear communication, active listening, objective analysis, and the ability to create value while protecting organisational interests. Strong negotiators build long-term relationships by achieving outcomes that are both commercially sound and professionally sustainable.

This five-day course develops practical negotiation skills through realistic business scenarios, role-plays, case studies, and structured exercises. Participants will learn how to plan negotiations, analyse stakeholder interests, manage difficult conversations, handle objections, reach mutually beneficial agreements, and evaluate negotiation outcomes to improve future performance.

Objectives

1. Apply structured negotiation techniques to prepare effectively and achieve mutually beneficial business outcomes.
2. Analyse stakeholder interests, priorities, and bargaining positions to develop effective negotiation strategies.
3. Communicate confidently through active listening, persuasive questioning, and constructive dialogue during negotiations.
4. Manage objections, resolve conflicts, and respond professionally to challenging negotiation situations while maintaining positive relationships.
5. Develop a practical negotiation action plan that improves individual performance, strengthens business relationships, and supports long-term organisational objectives.

Who Should Attend?

1. Sales and Business Development Professionals responsible for customer negotiations.
2. Procurement, Purchasing, and Supply Chain Professionals managing suppliers and contracts.
3. Project Managers negotiating resources, schedules, and stakeholder expectations.
4. Managers and Team Leaders responsible for internal and external business negotiations.
5. Entrepreneurs and Business Owners negotiating with customers, suppliers, partners, and investors.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.